Skills in Handling Conflicts
in the Workplace

Now more that ever before managers need to be aware of the dangers any potential for violence in the workplace can pose. Spotting and helping employees who may be under undue stress is not always an easy job for an employer who is constantly juggling the demands of today’s business climate. Employer intervention is also a tricky proposition, especially for small businesses where the atmosphere is more intimate and where – in many cases – family or extended family members are involved.

ACT has developed a number of highly effective programs to assist employers with the challenges of jobsite, conflict resolution. Here again, both on-site and online options are available to an employer facing the need to inform employees of the importance of jobsite conflict resolution.

In those cases where a situation may have escalated to a crisis point, ACT staff is trained to “talk through” a situation on a phone consultation and ACT has access to immediate intervention counseling to help diffuse an escalating situation. Early action is always the best and a quick and early referral of any individual dealing with escalating stress to your EAP will ensure that all that can be done will be done. If conflicts between personnel are manageable, employees are, through ACT’s standard program, entitled to 1-4 supportive visits with a therapist or specialist in their community.

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